Man as an Subject in a Service Organization Managed in Accordance with ISO 9001: 2015

JANUSZ ZABEK

Abstract


The factors that allow development of the organization and are found in the resources of the organization are very often not used. These are the possibilities of human capital that can be animated at any time. Making the right work conditions at different workplaces enables the animation of the employee potential results in achieving a competitive advantage in the organization. Work conditions are appropriate when the man is treated as a subject. The main aim of the article is to determine the impact of the requirements of the ISO 9001: 2015 standard on creation of the human as a subject in a service organization in the automotive industry. It turns out that if the top management ensures the provision of the service in accordance with the requirements of the ISO 9001: 2015 and promotes the role of the client, it has a significant influence on the goals and creating the rules of the organization. Managed staff provides the declared characteristics of automotive services because it participates in training and works in the right physical conditions. This means that the managed staff have autonomous control over the reality and implements their participation in the company's processes. This means that managing the organization in accordance with ISO 9001: 2015 creates good conditions for human development as a subject.

Keywords


management, subjectivity, quality, competence, leadership, engagement of peopleText


DOI
10.12783/dtssehs/ise2018/33647

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