Optimization Design of Power Grid Business Management Mechanism Based on Customer-Centered Concept

Wei TANG, Xiang WANG, Jian-ming YU


From the perspective of the people as the center, China insists on deepening the reform of "management service" and continuously improving the business environment. Electric network companies must actively implement the policy requirements for improving the electricity environment, and must adhere to the concept of "customer-centered" development. Meet and lead the increasingly diversified customer needs of the new era. This paper summarizes the connotation of the power grid company with customers as the center, through the questionnaire analysis, summarizes the existing problems in power grid business management, and puts forward the key optimization plan based on the problem.


Optimization of centralized, Power grid, Mechanism with customer as the center


Full Text: