Development of the Multi-Criteria Evaluation Model

Aleksandar VUJOVIC, Rade GRUJICIC, Branko ANIC, Zdravko KRIVOKAPIC, Snežana GRUJICIC, Jelena JOVANOVIC

Abstract


In order to achieve a higher competitiveness and quality level, development of various models including multi-criteria evaluation models is of particular importance for the organization, regardless of activity and size. The knowledge development, as particularly significant variable for the overall quality and performance of the organization, more recently represents a preoccupation of many studies. This paper is done in that direction, as an authors’ tendency to provide an adequate model for the knowledge level evaluation. Some of the major evaluation problems are untimely and unsubstantiated performance rating, a small number of evaluating criteria, the same rating of the criteria with different importance. The authors proposed an evaluation model, aimed at alleviating or eliminating the above-mentioned problems, and then applied it in the performance assessment for secondary school students. The approach is based on a multi-criteria assessment and continuous monitoring, recording and presentation of students’ activities and results through the specially prepared database. The evaluation objectivity and transparency and students’ satisfaction with the evaluation process are increased in this way. Furthermore, students’ work accountability was encouraged, in order to prepare them for the graduation exam and following educational levels.

Keywords


Customer satisfaction, Evaluation model, Knowledge, Multi-criteria evaluation, Quality


DOI
10.12783/dtssehs/emass2018/20406

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