Application of Service Design Tools in Product Development Process

LIN ZHU

Abstract


The basic concept of service design tools, principles and system composition elements thereof are introduced in order to explore the application value of service design tools in the product development process. The application of service design tools in product development courses is deeply analyzed through the case of postcard service design in the course, thereby promoting the communication between users and working staff, and providing users with satisfactory services. Service design tool is a systematic innovation approach, which is beneficial for outputting a set of practical and feasible comprehensive service strategies efficiently and accurately during product development by students, improving product development model, optimizing service efficiency, and improving user satisfaction.

Keywords


Service design tools, product development, system innovation


DOI
10.12783/dtssehs/msie2017/15443

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